Additional support can be purchased on a per incident basis or on a yearly basis. Per incident support is $65.00 per incident. One year support can be purchased for $250.00 a year. You can also sign up for monthly support at $19.95 a month which includes upgrades!
When you purchase Best Seller at $595.00 for the single user version or $995.00 for the multi-user version one year support is included. You do not need to use our credit card processor or even use credit cards.
Support and upgrades are included if you use Best Seller on the monthly plan as described in pricing.
Why is support so important?
"If the software is so good and easy to run, why do I need support?"
This is the question we often receive. The answer is simple. Think of all the other things that can go wrong besides the POS Software. Hardware (like your hard drive, memory, video card, etc.), Operating system software (Windows), Power failures, Other software (like Virus checkers, spyware, actual viruses), and of course people (clerks, so called computer experts, etc.) Any of these things can cause problems with your computer, and quite possibly corrupt your data.
Communicate with us via:
Phone - Email.
That being said, we recommend you call us on the phone. After all, when you need help, you usually need it right now! This software is just as important as your phone, it is very difficult to run your business without it. Quite frankly, if you can't call the software company on the phone and ask them a question, you really don't have support!
Per Incident Support:
If you run out of support and need it right away, we do not force you to purchase a full year of support. Per incident support is one charge per incident (even if it takes a few phone calls). We don't want any of our customers 'down'! (Per Incident support is only available to customers that have the current version of Best Seller).
Available types of support:
Most support is done on the phone.
We do have email support of course, but it is only checked on the weekdays during business hours. We transfer the support phone to the on-call technician after hours (every day), and on weekends and holidays. After hours support is generally for emergency situations where you are not able to process transactions.
What about Updates? Do they come with the support?
Updates are different than support. The leasing plan and the monthly support plan at $19.95 include upgrades!
An update is work that we have done to the software to correct any problems, add new features, or change some things to make the program easier and more efficient. This is our labor. We charge for major updates. On average a major update comes out every 6 to 8 months. We've been charging $100 to $150 for a major update.
We generally put in well over 100 man hours into major updates and dozens of changes and additions. In labor, it probably costs around $6000 to create a major update. Once you update to a new version, all interim updates before the next version are free.. so it's a heck of a deal!
When you download Best Seller the program is in demo mode. If you have questions email us at email@example.com or call us at 1-800-457-7818 9am to 5pm PST.
If you decide to buy Best Seller give us a call, we take all major credit cards and will give you codes to make Best Seller into a real program.
Best Seller Support
Support staff in USA